Question 1

What is FK?

Accepted Answer

FK is a SaaS platform for comprehensive collections management that enables businesses of any size to professionalize and automate the entire debt recovery cycle.

Question 2

What type of businesses is it designed for?

Accepted Answer

From micro-businesses with a single collector to multinational corporations with hundreds of users. FK scales with you.

Question 3

How long does it take to start using FK?

Accepted Answer

With industry templates, you can be operational in less than a week. Custom enterprise implementations may require 2 to 6 months.

Question 4

Does FK replace my ERP?

Accepted Answer

No. FK complements your ERP. It integrates via ETL to import and export data bidirectionally and automatically.

Question 5

Which ERPs does FK integrate with?

Accepted Answer

FK integrates with any ERP that can export data in CSV, XML, Excel, JSON or has a REST API. The ETL engine is 100% configurable.

Question 6

Is data secure?

Accepted Answer

Yes. FK uses encryption in transit and at rest, multi-factor authentication, complete action audit trails and is GDPR compliant.

Question 7

Can I import data in bulk?

Accepted Answer

Yes. The ETL engine can import millions of records with visual field mapping, automatic validations and unattended scheduling.

Question 8

Does FK support multiple languages?

Accepted Answer

Yes. The interface is available in 6 languages (ES, EN, DE, FR, IT, PT) and client communications can be sent in any configured language.

Question 9

How much does FK cost?

Accepted Answer

From €290/month with all core modules included. Price scales based on number of users and activated premium modules. For micro-businesses, subsidized plans from €75/month.

Question 10

Is there a minimum commitment?

Accepted Answer

No, there is no minimum commitment. You can cancel at any time with no penalties.

Question 11

Are there annual payment discounts?

Accepted Answer

Yes. Annual prepayment includes a discount. Additionally, using industry templates reduces implementation costs. Micro-business plans are billed monthly with no lock-in and do not accept annual prepayment.

Question 12

What's included in the base price?

Accepted Answer

Collections management, Smart Collections, ETL engine, multichannel communications, conflicts, dashboard and standard support.

Question 13

What support channels does FK offer?

Accepted Answer

Email and ticket support included in all plans. Enterprise plans include dedicated phone support and guaranteed SLAs.

Question 14

Is training available?

Accepted Answer

Yes. We include initial onboarding training and complete online documentation. Advanced training available on demand.

Question 15

What is the support response time?

Accepted Answer

Standard support: response within 24 business hours. Enterprise: response within 4 hours with guaranteed SLA.

Question 16

Does FK update automatically?

Accepted Answer

Yes. Updates are deployed transparently without interruptions. New features are automatically available.

Frequently asked questions

What is FK?

What type of businesses is it designed for?

How long does it take to start using FK?

Does FK replace my ERP?

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