Invoice incidents: register and track disputes for defective goods, billing errors, services not rendered or pricing disagreements
Disputes & issues
Resolve disputes and formalize agreements without losing control
Manage invoice incidents, formalize payment agreements, installment plans and restructuring, and coordinate pre-litigation proceedings such as payment orders or ADR in a structured workflow.
Issue management
Register, classify and resolve invoice disputes with a structured workflow from opening to resolution.
Issue classification: categorize by type, severity and priority with configurable taxonomies
Resolution workflow: structured process from incident creation to resolution with SLA tracking
Customer communication: automatic notifications to customers about incident status and resolution
Payment agreements
Formalize payment commitments, split debts into installments and structure long-term plans with automatic compliance monitoring.
Payment agreements
Formalize payment commitments with the debtor, defining agreed amounts, dates and conditions.
- check_circle Formalize payment commitments with the debtor
- check_circle Define agreed amounts, dates and conditions
- check_circle Automatic compliance monitoring
- check_circle Breach alerts and automatic escalation
Payment installments
Split outstanding debt into scheduled installments with configurable calendars.
- check_circle Split outstanding debt into scheduled installments
- check_circle Configurable installment calendars
- check_circle Automatic payment tracking per installment
- check_circle Interest and fee calculation on deferred amounts
Payment plans
Long-term debt restructuring with plan templates and compliance monitoring.
- check_circle Long-term payment restructuring
- check_circle Multiple plan templates (3/6/12/24 months)
- check_circle Automatic compliance monitoring with grace periods
- check_circle Plan revision and renegotiation workflow
Pre-litigation
Prepare judicial proceedings and alternative dispute resolution with automatic legal document generation.
Payment order proceedings: preparation and documentation for judicial payment order applications
ADR (Alternative Dispute Resolution): mediation, arbitration and conciliation as a structured alternative to court proceedings
Legal document generation: automatic creation of formal demands, certified letters and legal notices
Escalation rules: configurable automatic escalation from friendly to firm to pre-legal based on time, amount and customer behavior
Ready to manage your disputes and agreements professionally?
Request a demo and discover how FK helps you resolve conflicts, formalize payment agreements and prepare pre-litigation proceedings efficiently.
Request demo