Personalized individual email with dynamic variables: customer name, amounts, due dates and invoice list
Communications
Communicate with impact at every collection stage
Personalized email, formal PDF letters and aggregated statements with professional templates in multiple languages. Every communication adapts to the customer, the timing and the right channel.
Integrated multi-channel communication
All the communication channels you need for debt collection, unified in a single platform with full traceability.
Aggregated email with consolidated statement of all pending invoices for a customer in a single professional send
Automatically generated PDF letters for postal or digital delivery with formal collection formatting
Ordinary SMS for payment reminders and due date notices at scale
Certified email and certified SMS with acknowledgement of receipt and legal validity for formal communications
WhatsApp Business for direct, real-time communication with debtors
Multi-language: each template configured in multiple languages, sent automatically in the customer's preferred language
Customer portal: web space where debtors can view their debt, download documents and request a payment plan
Professional template system
Design, customize and send collection communications with a powerful and flexible template system.
Template editor
Visual WYSIWYG editor for designing professional HTML templates with no technical knowledge required.
- check_circle Visual HTML editor (WYSIWYG) for professional template design
- check_circle Dynamic variables: customer, amounts, dates, invoice list
- check_circle Preview with real data before sending
- check_circle Version control and reusable template library
Sending & delivery
Robust sending infrastructure with complete tracking of every communication's delivery status.
- check_circle SMTP integration for email delivery
- check_circle Batch sending with throttling to avoid spam filters
- check_circle Automatic attachment of invoices and statements
- check_circle Delivery status tracking: sent, delivered, bounced
Tracking & traceability
Complete record of every communication sent with audit, analytics and regulatory compliance.
Complete communication history per customer with date, channel and content
Audit trail: who sent what, when and to whom — full traceability
Template analytics: which templates get the best response rates
GDPR compliance: personal data separated from non-personal data with independent access control
Ready to professionalize your collection communications?
Request a demo and discover how FK automates communication with your debtors across all channels.
Request demo