Terms of Service

1. Service description

FRAKLINE, S.L. (hereinafter, "FRAKLINE") offers through its FK platform an accounts receivable and debt collection management software (hereinafter, the "Service"), accessible via web browser under a SaaS (Software as a Service) subscription model.

The Service enables companies to manage their debt collection processes, automate communications, track payments and optimize the recovery of outstanding balances.

2. Acceptance of terms

Access to and use of the Service implies full and unconditional acceptance of these terms of service. If you do not agree with any of these terms, you should not use the Service. FRAKLINE reserves the right to modify these terms at any time, notifying users with reasonable advance notice.

3. Registration and user account

To access the Service, a user account is required. The user agrees to:

  • Provide truthful, complete and up-to-date information during the registration process.
  • Maintain the confidentiality of their access credentials.
  • Immediately notify FRAKLINE of any unauthorized use of their account.
  • Be responsible for all activities carried out from their account.

4. User obligations

The user agrees to:

  • Use the Service in accordance with applicable legislation and these terms.
  • Not use the Service for unlawful, fraudulent purposes or purposes contrary to the rights of third parties.
  • Not attempt to access systems, data or functions of the Service without authorization.
  • Not reverse engineer, decompile or disassemble any component of the Service.
  • Not transmit viruses, malware or any code of a destructive nature.

5. Intellectual property

The Service, including its software, design, user interface, documentation, logos and trademarks, is the exclusive property of FRAKLINE, S.L. and is protected by applicable intellectual and industrial property laws.

The subscription to the Service grants the user a limited, non-exclusive, non-transferable and revocable license to use the Service during the term of their subscription, solely for the purposes set forth in these terms.

6. Service availability

FRAKLINE endeavors to keep the Service continuously available, but does not guarantee uninterrupted availability. The Service may be temporarily suspended for maintenance, updates or force majeure reasons. FRAKLINE will notify users as far in advance as possible in the event of scheduled interruptions.

7. Data protection

The processing of personal data shall be governed by our Privacy Policy. FRAKLINE shall act as data processor with respect to the data entered by the user on the platform, in accordance with the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

8. Limitation of liability

To the extent permitted by applicable law, FRAKLINE shall not be liable for:

  • Indirect, incidental, special or consequential damages arising from the use or inability to use the Service.
  • Loss of data, profits or revenue, even if FRAKLINE had been advised of the possibility of such damages.
  • Service interruptions caused by failures in communication networks, third-party systems or force majeure.

FRAKLINE's total liability to the user shall in no event exceed the amount of fees paid by the user during the 12 months preceding the event giving rise to the claim.

9. Service modifications

FRAKLINE reserves the right to modify, update or discontinue the Service in whole or in part at any time. Substantial changes will be notified to users with reasonable advance notice. Continued use of the Service after the modifications take effect shall imply acceptance thereof.

10. Termination

Either party may terminate the contractual relationship under the terms set forth in the subscription agreement. FRAKLINE may suspend or cancel a user's access to the Service in the event of breach of these terms, without prejudice to any legal actions that may apply.

11. Applicable law and jurisdiction

These terms shall be governed by and construed in accordance with current Spanish legislation. For the resolution of any dispute that may arise from the access to or use of the Service, the parties submit to the Courts and Tribunals of the city of Madrid, expressly waiving any other jurisdiction that may apply.

12. Contact

For any matters related to these terms of service, you may contact us at:

  • Email: info@frakline.com
  • Address: FRAKLINE, S.L. — Calle Serrano 19, 4th floor right, 28001 Madrid, Spain

Last updated: March 2026