Privacy Policy

1. Data controller

  • Controller: FRAKLINE, S.L.
  • Tax ID: B88988159
  • Address: Calle Serrano 19, 4th floor right, 28001 Madrid, Spain
  • Email: gdpr@frakline.com

2. Data we collect

Currently, FRAKLINE, S.L. collects personal data solely through the contact form and demo request available on the Website. The data collected may include:

  • Full name
  • Email address
  • Company name
  • Phone number (optional)

3. Purpose of data processing

The personal data collected will be processed for the following purposes:

  • To handle and manage requests for information, contact and product demonstrations.
  • To comply with applicable legal obligations.

FRAKLINE, S.L. informs that personal data provided through the Website forms will be processed exclusively to handle the information request received. Under no circumstances will they be used for sending commercial communications or for any other purpose unrelated to managing said request.

4. Legal basis for data processing

The legal basis for the processing of your personal data is:

  • Consent of the data subject (Article 6(1)(a) of the GDPR): by submitting the contact form or requesting a demo, the user expressly consents to the processing of their data for the stated purposes.
  • Legitimate interest (Article 6(1)(f) of the GDPR): for the management of commercial relationships and the improvement of our services.

5. Data retention period

Personal data will be retained for the time necessary to fulfill the purpose for which it was collected and to determine any liabilities that may arise therefrom. Specifically:

  • Contact data: will be retained as long as there is a mutual interest or for the legally established period. As a general rule, a maximum of 2 years from the last interaction.

6. Data recipients

Personal data will not be transferred to third parties, except where required by law. No international data transfers are made outside the European Economic Area.

7. Rights of the data subject

The user may exercise at any time the following rights recognized by the General Data Protection Regulation (GDPR):

  • Right of access: to know whether their data is being processed and to obtain a copy thereof.
  • Right to rectification: to request the correction of inaccurate or incomplete data.
  • Right to erasure: to request the deletion of their personal data.
  • Right to object: to object to the processing of their data in certain circumstances.
  • Right to restriction of processing: to request that the processing of their data be restricted in the cases provided for by law.
  • Right to data portability: to receive their data in a structured, commonly used format.

To exercise these rights, you may contact us at gdpr@frakline.com, indicating your request and attaching a copy of your identity document.

8. Data Protection Officer

You may contact our Data Protection Officer (DPO) at the email address dpo@frakline.com for any matter related to the processing of your personal data.

9. Right to lodge a complaint with the supervisory authority

If you believe that the processing of your personal data infringes current regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD):

  • Website: www.aepd.es
  • Address: Calle Jorge Juan 6, 28001 Madrid

10. Data security

FRAKLINE, S.L. has adopted the necessary technical and organizational measures to ensure the security of personal data and to prevent its alteration, loss, unauthorized processing or access, taking into account the state of technology, the nature of the data stored and the risks to which it is exposed.

Last updated: March 2026